Find answers to your questions below...
Local Pickup & Returns
• Can I pick up my order?
• Do you offer after hours pickup/return?
• Equipment Delivery & Emergency Orders?
• Why do you charge a pick up fee?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• When will my order ship?
Shipping
• How long does shipping take?
• Last minute shipping - Not recommended.
• Order cut-off time.
• Saturday Pickup and Delivery
• What date should I choose for equipment arrival?
• When will my order ship?
• Do you ship to my country?
• What are my shipping charges?
Policies
• Late Fees
• Rental Extensions
• Reservations
• Verification - First Time Renter
• Cancellations
• Privacy Policy
• Site Security
• Deposits
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Damage Waivers & Insurance
• Damage Waivers - General
• Insurance - Rented Equipment Insurance
Gear Questions
• How are my items packed?
• What comes with a lens?
• What do cameras come with?
Additional Support
• How do I contact you?